That goes without saying, of course–anyone can be bossy, but you have to have a special quality to be the ‘boss.’ It’s called leadership. If you’re heading your way into being a manager of any company–whether you’re actually starting your own company or advancing within a company started by someone else–you want to make sure you have the right mindset to succeed both in the business and with your employees. In other words….
Please don’t equate being the boss with being bossy! It’s a big no-no.
One of the more important aspects of good business is to keep up good relations with people. As a manager, you have to be easy-going, easy to work with, and possess a very social personality. If you don’t, you’ll simply come across as a bossy person who doesn’t care, and trust that over time, you’ll be let go by the higher-ups (and, yes, a manager has higher-ups, too) at the request of your employees. Believe it or not, your employees do have that power!
The reason why people skills are so important is that while your employees might deal with the customer base, you ultimately deal with the customer base as well along with the whole employee base! That’s a lot of people to contend with. You’re the one dealing with the issues, complaints, questions, and just about anything else. So better make sure you have a smile on your face. Moreover, being fair is important. If you’re being too strict, you actually might lose your staff, leaving you with a store full of customers waiting to be served and just you! Trust that it is a scary situation to think about.
The point is to be a good person. Being the manager, or ‘boss,’ comes with responsibility. Don’t abuse it.